With the exception of fan club memberships, we offer a same item exchange or full refund within 30 days of initial purchase. Shipping and handling charges are non-refundable except in the case of a manufacturer's defect. For wearables, the item MUST be unwashed, unworn, and in brand new condition. This is left to the discretion of Hanson.net staff. For media purchases, the item must be returned in its original packaging (except for manufacturer's defect). Refund will not be given for items that include a digital download with purchase. Hanson.net is not responsible for items purchased at concerts, or items lost/stolen at venues. Fan club memberships are non-refundable.
In addition, if Hanson.net has evidence from the shipping provider that an order was delivered, Hanson.net is not responsible for claims that the package was not delivered. HANSON.net does not take out insurance with USPS on packages that are shipped.
If you have any credit card errors, such as multiple charges, please contact HANSON.net using our Customer Service forms directly so that we can correct the error.
Contact HANSON.net Customer Service to receive confirmation that your item is eligable for exchange and that the item(s) you would like in exchange is available. Please Do Not mail an exchange to HANSON.net until you have received confirmation that your exchange is approved from HANSON.net Customer Service.
A returned item must be received by HANSON.net within 30 days of initial purchase. If your item will not be delivered to HANSON.net within 30 days of initial purchase please contact HANSON.net Customer Service for approval before sending return.
You can mail your return to the below address:
209 N Main Street
Tulsa, Ok 74103
Include your order number, reason for return/exchange, size request (if applicable), and email address in the package. Also, write the word return or exchange on the lower left hand side of the outer packaging.
Please visit our Customer Service area for additional inquiries or concerns.