Customer Service

In order to better meet the needs of our fans, our Customer Service system has recently changed. Please refer to the new HELP/FAQ section for answers to the most common questions.

Please note: If you use hotmail, gmail, yahoo, AOL or comcast email services, please add all emails to your white (approved) list and be sure to check your spam folder for Customer Service replies.

Please use the link below that best describes your issue:

Fulfillment and Shipping Inquiries


 Returns and Exchanges


 Orders Not Received or Other Shipping Inquiries


 Incorrect Order


 Defective Merchandise


 Tour Merchandise Inquiries


 Shipping Address Change

Web Store Related Inquiries 


 General Merchandise Inquiry


 Credit Card Errors


 Digital Download Problems


 Membership Kit Inquiry


 Membership Login Problems/Inquiries


Miscellaneous Inquiries


Technical Support Issues


Fan Club Member Surname Change


Tour, Ticket, M&G, questions/issues

To join the Street Team, click HERE.