Customer Service
In order to better meet the needs of our fans, our Customer Service system has recently changed. Please refer to the new HELP/FAQ section for answers to the most common questions.
Please note: If you use hotmail, gmail, yahoo, AOL or comcast email services, please add all @hanson.net emails to your white (approved) list and be sure to check your spam folder for Customer Service replies.
Please use the link below that best describes your issue:
Fulfillment and Shipping Inquiries
Returns and Exchanges |
|
Orders Not Received or Other Shipping Inquiries |
|
Incorrect Order |
|
Defective Merchandise |
|
Tour Merchandise Inquiries |
|
Shipping Address Change |
Web Store Related Inquiries
General Merchandise Inquiry |
|
Credit Card Errors |
|
Digital Download Problems |
|
Membership Kit Inquiry |
|
Membership Login Problems/Inquiries |
Miscellaneous Inquiries
Technical Support Issues |
|
Fan Club Member Surname Change |
|
Tour, Ticket, M&G, questions/issues |
