Please note: Customer Service will be closed for the holidays beginning Dec 17 and will reopen on Jan 2nd.

In order to better meet the needs of our fans, our Customer Service system has recently changed. Direct correspondence with orders@hanson.net will no longer be available.

Please use the link below that best describes your issue:

Fulfillment and Shipping Inquiries

• Defective or Incorrect Order
• Orders Not Received and Other Shipping Inquiries (If inquiring about a missing member kit, please use the membership kit inquiry form below)
• Returns and Exchanges
• Tour Merchandise Inquiries

Web Store Related Inquiries 

• General Merchandise Inquiry
• Credit Card Errors
• Digital Download Problems
• Membership Kit Inquiry
• Membership Login Problems/Inquiries
• Shipping Address Change

Miscellaneous Inquiries

• Technical Support Issues
• Fan Club Member Surname Change

To join the Street Team, click HERE.