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Customer Service

In order to better meet the needs of our fans, our Customer Service system has recently changed. Please refer to the new HELP/FAQ section for answers to the most common questions.

Please note: If you use hotmail, gmail, yahoo, AOL or comcast email services, please add all @hanson.net emails to your white (approved) list and be sure to check your spam folder for Customer Service replies.

Please use the link below that best describes your issue:

Fulfillment and Shipping Inquiries

  

 Returns and Exchanges

  

 Orders Not Received or Other Shipping Inquiries

  

 Incorrect Order

  

 Defective Merchandise

  

 Tour Merchandise Inquiries

  

 Shipping Address Change

Web Store Related Inquiries 

  

 General Merchandise Inquiry

  

 Credit Card Errors

  

 Digital Download Problems

  

 Membership Kit Inquiry

  

 Membership Login Problems/Inquiries

 

Miscellaneous Inquiries

  

Technical Support Issues

  

Fan Club Member Surname Change

  

Tour, Ticket, M&G, questions/issues


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